How to Order
Our titles are available in hardback, paperback, ebook and AI generated audio versions.
You can order through your usual book trade distributor (e.g. the Ingram Group or Baker & Taylor), or take advantage of our discounts and easy refund/replacement policy when you order direct.
Orders for paper and hardbacks must be made in advance. You can pay by PayPal, credit or debit card via PayPal (at no cost to you), or by cheque/money order.
- 2 – 4 books, 40% discount on retail price (plus shipping)
- 5 – 9 books, 45% discount on retail price (plus shipping)
- 10 or more books, 50% discount on retail price (plus shipping)
To order signed copies or bulk orders, please contact firstname.lastname@example.org.
While our goal is your satisfaction, returns will generally only be accepted within one calendar month of purchase.
We will replace or refund if your item is:
- Damaged in transit,
- Lost in transit, or
- We’ve sent the wrong item.
Refunds are via your original method of payment. Please email us with your order number and the circumstances of your claim. We usually respond within 24 hours.
Damaged in Transit
Please email us at email@example.com for a return authorisation. Include your order details and images of the damage, and we’ll issue a replacement.
Lost in Transit
While we ship items with tracking, we understand sometimes packages still go missing.
If your order has been static for more than five working days, contact us at firstname.lastname@example.org and we’ll query the status with our delivery company. If the package cannot be located, we will ship a replacement.
The Wrong Item
Please email us at email@example.com. Include your order details and images of the book sent, and we’ll issue a replacement.
Orders in process cannot be cancelled and will be sent to your address as ordered.
Once you’ve received your order, please email us at firstname.lastname@example.org with your order number to receive a return authorisation.
Return the books at your cost to the postal address shown below.
PO Box 8052
Ferntree Gully, VIC 3156
We will refund the purchase price when we receive your parcel.